Frequently Asked Questions
Here you will find more information regarding our services. Just click on a question to see its answer.
General Questions
  • What is your working schedule?

    You can reach the staff behind the phone lines any time – they are available 24/7. You can reach us and order a service during weekends and bank holidays.

  • What is your cleaners' working schedule?

    Our working hours can fit anyone’s needs. The cleaners’ schedule starts in the early morning and ends in the evening. Also, they are available on weekends and bank holidays.

  • What types or kind of payments do you work with?

    Method of payments are cash or card payment, you can make the cash payment to the cleaners on the cleaning day, or you can call us to pay over the phone as well as bank transfer to our bank account.

  • Do you guarantee we will get our deposit protection back?

    We can guarantee is its regarding the cleaning service, so if the landlord or estate agent is not happy with the cleaning service we can go back to do further cleaning with no extra cost, but we cannot guarantee deposit back if you have damaged something or if its unrelated to the cleaning.

  • Do you need a deposit?

    We don’t require a deposit to book our cleaning service, however you can put a deposit towards the booking if you like, or you can book the service in advance with full payment paid.

  • Is there a cancellattion fee?

    If you cancel the booking giving us 24-hour notice, then there is no cancellation fee. However, if you cancel the job within 24 hours then there is 30% cancelation fee.

  • Do the cleaners have some kind of insurance?

    Yes, they do. In a case of an accident or some kind of damage done to your property, we will cover the full price, as a compensation.

  • What is your company availability like?

    We are quite flexible when it comes to booking and short notice, giving us enough notice is always good, however we can still do short notice and same day cleaning and we do prefer few days’ notice.

  • What is the guarantee if I am unhappy?

    If you or the check-out report comes back that you’re not happy with the service and there are areas need further cleaning, we will come back to the property free of charge as long as its within 48 hours after the cleaning was done.

  • Do I have to be present during the cleaning process?

    You don’t need to be present during the cleaning process, we just need access to the property and someone to come back and check the property before we leave. However, if you prefer to stay in the property while we clean it then your more than welcome to do that.

End Of Tenancy Cleaning / One Off Deep / After Builders
  • What are the end of tenancy cleaners' work hours?

    You can contact us at any time. On the other hand, the earliest your lease cleaning can start is 7:00 am. The latest would be around 5:00 pm.

  • Do you provide the cleaning materials and equipment?

    The tenancy clean team will bring everything necessary for the completion of the service prior to you moving out/in

  • What about the extra charges, do you have any?

    Additional charges may occur if there is no parking space available near your place. Please note that congestion zones are always taken into consideration when making the booking. Also, depending on the availability, surcharges may apply on weekend and bank holiday appointments.

  • What services are not part of the end of tenancy cleaning?

    Cleaning the exterior of your windows and professional carpet cleaning are not part of the service, but you can get a big discount when you book two services at once. Also, wall cleaning is provided only on request and for an additional charge. Please note that we don’t take any responsibility for causing damage on the walls. For possible service combinations, please take a look at our tenancy cleaning page.

  • Do I have to defrost my fridge and freezer in advance?

    To ensure the best possible results for your move out, please make sure to defrost the fridge/freezer about 24 hours before the service begins. If the fridge/freezer is still frozen when the tenancy cleaners arrive, they might not be able to properly clean it.

  • Do you clean the oven?

    With a standard end of tenancy cleaning where kitchen is included, oven cleaning is also provided, so yes, we do perform a deep clean in the oven.

  • Do you charge by the hour or per job?

    The service is priced per job, meaning that the move out cleaners will stay on-site until the rental clean is fully done. Hours are not what defines how much end of tenancy cleaning costs.

  • Do I need to move furniture?

    It’s not necessary but it might be appropriate if your housing has a lot of furnishing. In order to guarantee your deposit refund, the tenancy cleaners will have to vacuum or mop beneath sofas, cupboards, and etc.

  • Do you clean windows from the outside?

    Yes, but this is not included in the cleaning service. If you want to include exterior window cleaning, it will be charged as a separate service but not without a preferential discount for booking combined services when moving out/in.

  • Can I book after builders if the builders are not done with the work yet?

    We recommend for after builders cleaning to be carried about 24 hours after the builders are done with their projects. On the other hand, we will be happy to come and clean certain areas of the place or even a whole level of the property while the builders are still working. However, keep in mind that we can’t ensure the best possible results as there will be more construction/renovation work taking place after the cleaning.

  • Do you clean kitchen appliances as part of the after builders cleaning?

    As part of the After Builders cleaning service the appliances are cleaned on the outside only. If they are brand new and unused the team could wipe them over on the inside as well.

  • What does the after construction cleaning service include?

    The following areas are cleaned as part of the service:
    Deep hoovering and mopping of all floors in order to remove paint spots and plaster;
    Internal cleaning of windows, sills, and frames;
    Deep cleaning of skirting boards, doors, door frames, fixtures, switches and sockets;
    Deep cleaning of the entire home, including fixtures like shelves and cupboards (they have to be emptied out in advance);
    De-liming and de-scaling of kitchen and bathroom tiles;
    All surfaces and woodwork are thoroughly cleaned and polished;
    Deep cleaning of toilets, sinks, bathtubs, showers and other bathroom fixtures;
    Deep cleaning of all floors and stairs;
    External cleaning of kitchen appliances;
    For professional cleaning of carpets, sofa and upholstery cleaning you can book combined cleaning services for preferential rates.

  • What is the difference between domestic cleaning and after builders cleaning?

    Domestic cleaning is a service suitable for light or spring cleaning. On the other hand, as After Builders cleaning suggests, this service is carried out after property refurbishment, construction work, and so on. The cleaners specialise in dealing with construction/renovation debris and have the necessary equipment and detergents to deal with the situation. However, the team will need access to hot water and electricity to carry out the service to professional standard.

Carpet Cleaning & Oven Cleaning
  • What carpet cleaning options do you provide?

    The carpet cleaners use hot water extraction, known as steam cleaning, and the dry cleaning. While HWE is suitable for most of the carpets and upholstery, dry cleaning is suggested for pieces made of more delicate fibres.

  • Can you rent me the carpet cleaning machine?

    Unfortunately, we cannot. To be able to use that machine requires hours of training and a certificate.

  • How much time does it take until I can walk on my carpet?

    It depends on the cleaning method used on your carpet. If it is HWE, it will be completely dry in 4-6 hours. If your place is well-ventilated, you can step on your carpets minutes after the procedure is done.

  • How long will the procedure take oven cleaning?

    On average, a standard single oven requires approximately an hour of work. Still, usage of the unit and time since its last cleaning must be also taken into consideration.

  • Do I need to provide you with something?

    The technician needs access to electricity and it will be great if you fill a bucket of hot water or give him permission to use the sink as the hot water is needed.

  • What about the grease between the glass doors?

    It will be removed, as long as your appliance is not a sealed unit. The service includes cleaning all dirt and grease both from inside and the outside of the appliance.

  • How soon after the cleaning can I use my oven?

    You can use it immediately after the procedure. Our advice is to act like you have just bought it – turn it on without placing anything inside for a couple of minutes and you will be ready to go.

  • How many times per year should I have my appliance cleaned?

    We recommend doing it twice per year but note that it highly depends on the usage of the appliance. If you are a passionate cooker, consider doing it more frequently.