Cleanover Ltd, together with its affiliates and subsidiaries (collectively referred to as “Thrive Hauss,” “we,” “our,” or “us”), is committed to safeguarding your privacy and ensuring that your personal data is handled securely and transparently. This Privacy Policy (“Policy”) explains how we collect, use, disclose, retain, and protect your personal data when you interact with us—whether through our website, purchases, customer service, or promotions (collectively, the “Services”).

This Policy is incorporated into our Terms of Service by reference. By accessing or using our Services, you consent to the collection and use of your information as described below.

We may update this Policy periodically. Any changes will be reflected by the “Effective Date” above.

1. Who We Are
Thrive Haus Living Limited is a UK-based online retail brand offering premium home and lifestyle products.

Contact Information:

Email: support@cleanover.co.uk

Phone:  +44 7367 066224

Address: 68 Orchard Gate, Greenford, UB6 0QP, United Kingdom

Business Hours:
Monday – Friday: 9:00 AM – 6:00 PM
Saturday: 10:00 AM – 4:00 PM
Sunday: Closed

2. Information We Collect
a. Information You Provide:
Contact Information: Name, email address, phone number, billing and shipping address

Order & Payment Information: Product details, transaction records (via secure processors like Stripe and PayPal)

Customer Support Data: Communication history, support queries, feedback

Preferences: Newsletter sign-ups, wishlist items, account settings

b. Automatically Collected Information:
Device & Usage Data: IP address, device type, browser, operating system

Site Interaction: Pages visited, time spent, clicks, referral links

Cookies & Similar Technologies: Used for analytics, personalization, and functionality

c. Information from Third Parties:
Social media platforms (e.g., Facebook, Instagram)

Analytics and marketing providers such as Google, Meta, or Shopify

3. How We Use Your Information
We use your personal data for the following purposes:

To fulfill and deliver your orders

To process secure payments

To provide customer support and service updates

To send marketing communications (only with your consent)

To personalize your shopping experience

To monitor website performance and usage

To detect fraud and comply with legal obligations

4. Legal Bases for Processing
We rely on the following legal grounds:

Contractual necessity – to fulfill orders and provide services

Consent – for marketing communications and optional features

Legal obligation – for tax, fraud prevention, and compliance

Legitimate interest – to improve our services and remarket to visitors

5. Sharing Your Information
We do not sell your personal data. We may share it with trusted third parties such as:

Service Providers: Payment gateways (Stripe, PayPal), shipping carriers, website hosts

Marketing & Analytics Providers: Google Analytics, Meta Ads, Shopify

Legal Authorities: If required by law or in legal proceedings

Business Transfers: In case of a merger, acquisition, or sale of assets

6. Advertising & Analytics
We use cookies, pixels, and third-party tools (like Google and Meta) for:

Personalised advertising

Performance tracking

Site analytics and improvements

You can manage your cookie preferences through your browser or opt out via:

Google Privacy Controls

Meta Privacy Policy

7. Your Rights
Depending on your location, you may have rights to:

Access or request a copy of your personal data

Correct or delete your data

Withdraw consent for marketing

Object to or restrict processing

Request data portability

To exercise these rights, contact us at support@cleanover.co.uk.

8. Children’s Privacy
Our services are not intended for individuals under 16 years of age. We do not knowingly collect data from children. If we learn that we have, we will delete it promptly.

9. Data Security
We use industry-standard encryption, firewalls, and secure protocols to protect your data. However, no online transmission is ever 100% secure, so we encourage you to take precautions.

10. Data Retention
We retain your data only as long as necessary for the purposes described in this Policy or as required by law—for example, to maintain order history and comply with tax regulations.

11. Third-Party Links
Our website may link to other sites. We are not responsible for their content or privacy practices. Please review their policies before submitting personal data.

12. Changes to This Policy
We may revise this Privacy Policy from time to time. When we do, the updated version will be posted here with the revised Effective Date at the top of the page. Please review this page regularly.

13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact:

Cleanover Ltd

68 Orchard Gate, Greenford, UB6 0QP, United Kingdom

Email: support@cleanover.co.uk

Phone: +44 7367 066224